Technical Support Specialist

1 week ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Description

We are seeking highly motivated and dedicated professionals to fill the role of Technical Support Specialist.

This position involves providing first-level technical support via phone, chat, or email to customers experiencing issues with our products or services.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a basic understanding of computer systems and troubleshooting.

  • Provide technical assistance to customers via various channels.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.

Required Skills and Qualifications

Our ideal candidate should have:

  • A high school diploma or equivalent.
  • Fluency in English and Spanish.
  • A basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication abilities.

Benefits

MCI offers a competitive compensation package, including:

  • Health insurance and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Alliances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.

In this role, you will have the opportunity to work with a talented team, develop your skills, and grow your career. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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