Technical Support Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $35,000 - $45,000
Job Overview:

We are seeking a dedicated and skilled technical support specialist to provide first-level assistance for technical issues in our contact center.

The ideal candidate will possess excellent communication skills, be able to troubleshoot hardware, software, and connectivity problems, and be proficient in English and Spanish.

Main Responsibilities:
  • Respond to technical support inquiries from customers via phone, email, or chat.
  • Troubleshoot hardware, software, and connectivity issues to resolve customer problems efficiently.
  • Guide customers through step-by-step solutions and product configurations to ensure successful outcomes.
  • Elevate unresolved issues to higher-level support or engineering teams as needed.
  • Document all interactions and solutions in the ticketing system for future reference.
  • Stay up-to-date with products, services, and system updates to maintain expertise.
  • Achieve performance targets related to resolution time, customer satisfaction, and accuracy.
Required Skills and Qualifications:
  • Must be 18 years old or older
  • High school Diploma/GED
  • 1–2 years of technical support or IT helpdesk experience in a contact center environment
  • Strong knowledge of operating systems, browsers, and common software applications
  • Excellent communication and customer service skills
  • Fluency in English and Spanish
  • Ability to explain technical concepts in simple terms
  • Bachelor's degree in IT or Computer Science is preferred
Benefits:

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values teamwork and innovation.

Ongoing Training and Development:

We invest in our employees' professional growth and development, providing ongoing training and certification programs to enhance their technical skills and knowledge.

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