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Subscription Growth Specialist

1 week ago

Manila, National Capital Region, Philippines SupportNinja Full time
Key Responsibilities

The Senior Manager, Renewals (SaaS) will be responsible for leading a team of Renewals Specialists to deliver exceptional customer service and support. Key responsibilities include:

  • Motivating and developing a high-performing team to meet renewal targets
  • Collaborating with cross-functional teams including Sales, Customer Success and Finance to align on renewal targets and strategies
  • Monitoring and reporting on key renewal metrics, identifying trends and making data-driven recommendations

The successful candidate will be able to leverage data to drive strategic decisions and have a strong analytical and problem-solving mindset.