Cybersecurity Learner Success Technical Support Specialist

21 hours ago

Lipa City, Calabarzon, Philippines beBeeCybersecurity Full time ₱600,000 - ₱800,000

Technical Support Specialist: Cybersecurity Learner Success

This role plays a crucial part in providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across platforms. You will be responsible for troubleshooting technical issues, guiding learners through foundational learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

You will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

Key Responsibilities:
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on cybersecurity subjects.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
Qualifications and Skills:
  • Bachelor's degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
Desired Attributes:
  • A growth mindset fosters a commitment to continuous learning and improvement.
  • Strong attention to detail with excellent analytical and investigation skills.
  • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
  • Relevant technical or IT certifications are a plus.
Benefits:

This is a full-time salaried position with flexible work hours performed from a home office.

This role has no direct reports.

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