Support Solutions Expert

11 hours ago

Manila, National Capital Region, Philippines beBeeTechnician Full time $60,000 - $90,000
Job Title: Technical Support Specialist

The role of a Technical Support Specialist is crucial in delivering high-quality technical assistance to customers. This position requires an individual with strong technical knowledge, excellent problem-solving skills, and a customer-centric approach.

Key Responsibilities:
  1. Technical Assistance: Provide expert technical support to customers by diagnosing and resolving complex hardware, software, OS related, M365, and network issues.
  2. Escalated Tickets: Handle escalated tickets from Level 1 support, ensuring timely and effective resolution.
  3. Root Cause Analysis: Conduct thorough root cause analysis for recurring issues and provide recommendations for resolution.

The ideal candidate will possess a degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in Microsoft 365 administration or similar roles.

Required Skills and Qualifications include:

  • Proficient knowledge of Microsoft Office 365 applications and services.
  • Experience in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Understanding of Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.

Preferred Skills and Qualifications include:

  • MCSE: Productivity Certification.
  • ITIL v3 Foundation Certification or equivalent knowledge of IT service management.

This role offers the opportunity to work with a team of engineers, strategists, and business experts who provide innovative full-stack technology services and communication solutions.

Work Environment and Benefits include a comprehensive leave policy, healthy work-life balance, and opportunities for learning and development.

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