Service Excellence Associate
2 days ago
About Us
Nityo Infotech is a renowned provider of innovative solutions, dedicated to delivering exceptional customer experiences.
Job Summary
We are seeking a highly skilled Service Excellence Associate to join our team. As a key member of our customer-facing staff, you will be responsible for providing top-notch service to clients, ensuring their needs are met and exceeded.
Salary and Benefits
The successful candidate will receive a competitive salary of 25,000 + Incentives (Max of 4k) per annum, reflecting our commitment to rewarding hard work and dedication.
Key Responsibilities
As a Service Excellence Associate, your primary duties will include:
- Providing excellent customer service via voice calls, ensuring that client inquiries are resolved efficiently and effectively;
- Demonstrating a strong understanding of company policies and procedures, as well as applicable industry standards;
- Working collaboratively with colleagues to achieve team goals and objectives;
- Maintaining accurate records and reporting metrics as required;
Requirements
To succeed in this role, you must possess the following qualifications and skills:
- A minimum of 2 years' experience in a similar customer-facing position, preferably within the BPO sector;
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner;
- A strong customer service orientation, with a focus on building long-term relationships with clients;
- Ability to work effectively in a fast-paced environment, adapting to changing priorities and deadlines;
Working Hours
This role involves working a shifting schedule, with varying start and end times between 6am and 11pm. We offer a flexible and dynamic work environment, allowing you to balance your personal and professional responsibilities.
What We Offer
In addition to a competitive salary and benefits package, we offer:
- A comprehensive training program, designed to enhance your skills and knowledge in customer service and related areas;
- Ongoing support and development opportunities, helping you grow professionally and personally;
- A collaborative and inclusive work culture, where everyone is valued and respected;
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