Service Excellence Associate

2 days ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time

About Us

Nityo Infotech is a renowned provider of innovative solutions, dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Service Excellence Associate to join our team. As a key member of our customer-facing staff, you will be responsible for providing top-notch service to clients, ensuring their needs are met and exceeded.

Salary and Benefits

The successful candidate will receive a competitive salary of 25,000 + Incentives (Max of 4k) per annum, reflecting our commitment to rewarding hard work and dedication.

Key Responsibilities

As a Service Excellence Associate, your primary duties will include:

  • Providing excellent customer service via voice calls, ensuring that client inquiries are resolved efficiently and effectively;
  • Demonstrating a strong understanding of company policies and procedures, as well as applicable industry standards;
  • Working collaboratively with colleagues to achieve team goals and objectives;
  • Maintaining accurate records and reporting metrics as required;

Requirements

To succeed in this role, you must possess the following qualifications and skills:

  • A minimum of 2 years' experience in a similar customer-facing position, preferably within the BPO sector;
  • Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner;
  • A strong customer service orientation, with a focus on building long-term relationships with clients;
  • Ability to work effectively in a fast-paced environment, adapting to changing priorities and deadlines;

Working Hours

This role involves working a shifting schedule, with varying start and end times between 6am and 11pm. We offer a flexible and dynamic work environment, allowing you to balance your personal and professional responsibilities.

What We Offer

In addition to a competitive salary and benefits package, we offer:

  • A comprehensive training program, designed to enhance your skills and knowledge in customer service and related areas;
  • Ongoing support and development opportunities, helping you grow professionally and personally;
  • A collaborative and inclusive work culture, where everyone is valued and respected;


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