Customer Advocate

18 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerAdvocate Full time $40,000 - $80,000

About This Role

We are seeking a highly skilled Customer Advocate to join our team. The ideal candidate will be responsible for fostering strong relationships with our customers, providing exceptional support and guidance, and driving business growth through strategic partnerships.

This is a unique opportunity to make a real impact and contribute to the success of our organization.

Key Responsibilities:

  • Customer Relationship Management - Develop and maintain strong relationships with key decision-makers, ensuring trust and respect.
  • Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services.
  • Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals - Propose additional products and services to expand the organization's footprint within existing accounts.

Requirements:

  • Excellent Communication Skills - Ability to effectively communicate ideas and information to various audiences.
  • Strong Problem-Solving Skills - Ability to analyze problems and develop effective solutions.
  • Time Management - Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in PowerPoint - Ability to create and deliver engaging presentations.

What We Offer:

  • Ongoing Training and Development - Opportunities for growth and professional development.
  • A Dynamic Work Environment - Collaborative and supportive team culture.

How to Apply:

Apply now and take the first step towards an exciting career opportunity

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