Customer Advocate

21 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time $6,000 - $12,000
Customer Service Representative

We are seeking a reliable and customer-focused individual to join our team as a Customer Support Virtual Assistant.

About the Role:

This is an exciting opportunity for a motivated and detail-oriented professional to work in a dynamic environment providing exceptional customer service.

Main Responsibilities:

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly escalating complex cases to appropriate team members when necessary
  • Maintain customer support records including case notes and resolution status
  • Provide product information ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience

Requirements:

To succeed in this role you will need:

  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk Freshdesk HubSpot or similar platforms
  • Ability to work independently manage time effectively and meet service-level expectations

Why Work with Us?

This is an excellent opportunity to develop your skills in a fast-paced environment where you can make a real difference in the lives of our clients. You will be working with a diverse range of clients across various industries and will have access to ongoing training and development opportunities.

Benefits:

  • Diverse clients across industries opportunities to learn and grow
  • Impact customer satisfaction and loyalty by delivering top-tier support
  • Career growth opportunities flexible work arrangements

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