Customer Success Support Specialist

7 days ago


Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Job Role:

As a vital member of our organization, we are seeking an individual to assume the position of Customer Satisfaction Associate. This is an entry-level role responsible for ensuring customer satisfaction and helping them achieve their goals. It involves solving complex customer problems, providing excellent support, and identifying opportunities for growth and improvement.

Key Responsibilities:
  • Take full ownership of customer feedback and general inquiries
  • Help drive positive change throughout the business by identifying and solving customer issues and proposing next-level process improvements
  • Responding to complex customer queries via email or other channels
Requirements:
  • Knowledge or interest in investing in the share market
  • Ability to read financial statements and understand financial and/or investment terminologies
  • Great communication skills and a love for taking challenges and helping others
  • Results-driven and problem-solver with ability to adapt to different situations
  • Flexible and willing to work on a shifting schedule/holidays/weekends
  • Experience with customer support and subscription-based software preferred
What We Offer:
  • Comprehensive healthcare support
  • Internet Work from Home Allowance
  • Flu Shot
  • Opportunity to invest in the stock market


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