Customer Success Strategist

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱800,000

About the Role

We are seeking a highly skilled professional to ensure mid-market and enterprise customers maximize their value from our solutions.

You will develop and maintain strong relationships with key stakeholders, helping them achieve business goals through strategic partnerships.

This role is for someone who thrives on wearing multiple hats as they guide stakeholders throughout the customer journey, from onboarding new customers to supporting adoption and renewal processes.

Customer value is key to successful renewals and expansions, and our team focuses relentlessly on maximizing the value for customers in their portfolio.

Key Responsibilities:

  • Manage a portfolio of ~40 mid-market and enterprise accounts, ensuring maximum impact and value of our solutions.
  • Onboard new customers, integrating our solutions seamlessly into their sales processes.
  • Develop and maintain multi-threaded relationships to understand customer business goals and deliver tailored solutions.
  • Conduct regular customer check-ins to share outcomes, address issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify features that might provide value and lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with technical support for customers as needed.
  • Serve as the voice of the customer, providing product feedback to ensure customer requirements are met.

Requirements:

  • 5+ years of B2B SaaS experience managing a portfolio of 40+ accounts with a successful renewals track record.
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with sales tech stack and experience with tools like Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and experience using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with rapidly-changing software tools.
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic environment.

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