Customer Success Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱270,000 - ₱420,000
Job Overview

Support Specialist | Remote | Customer Success

We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses.

Our mission is to make work fun, fast, and faultless for teams everywhere. We value a healthy, collaborative remote culture and flexibility for teammates in diverse time zones.

Engage with companies from early-stage startups to Fortune 500 enterprises across the globe, addressing inbound customer inquiries via phone, email, and live chat.

Key Responsibilities
  • Respond to email, live chat, and phone inquiries from existing customers and prospects
  • Advise customers on the best way to use the software to meet their needs
  • Track customer interactions in a CRM system
  • Assist prospects during their trial period to ensure they understand the product functionality
  • Serve as a conduit for customers to communicate product and feature requests to Product Managers
  • Contribute to the Support Knowledge-base
  • Conduct product demos for prospects
Requirements
  • You have experience working directly with customers, preferably in SaaS
  • You're an excellent communicator with strong written and verbal English skills
  • You pay attention to the details and know that everything you do can improve the customer's experience
  • You're obsessed with customer experience and have experience building and maintaining relationships with remote customers
  • You have a growth mentality and a self-motivated approach to learning and development
  • You love working with technology and have experience with productivity tools
Benefits
  • Unlimited PTO policy – Most take 3-4 weeks, plus major holidays and a company-wide week off in December
  • Company offsite to celebrate milestones and encourage team meetups
  • Equity for all full-time roles
  • Generous health insurance for employees and their families

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