Customer Success Expert

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱6,500,000 - ₱8,500,000

Job Title: Customer Support Specialist

Job Description:

We are seeking a talented professional to join our team in a key role that plays a direct part in elevating user satisfaction and helping their businesses grow.

As a trusted advisor, you will delve into clients' pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management.

Closely collaborating with our Product and Engineering teams, you will leverage client insights to shape product strategy and feature development.

This is a full-time role with amazing growth potential.

Key Responsibilities:
  • Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on our products.
  • Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using our platform.
  • Be a great listener and uncover our users' needs, which may not be communicated explicitly.
  • Identify areas for improvement in each client's business process, and communicate solutions based on our products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams, in order to drive our product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.
Requirements:
  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product.
  • Payments and SMB experience is preferred.
  • Strong business mindset, with an ability to identify the strategy behind each of our users' businesses.
  • Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions.
  • Experience handling difficult situations or customers, while remaining professional and personable.
  • Strong interest in the fintech industry, and in acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a deep interest in shaping our product strategy.
  • Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.
  • Willing to work flexible hours on weekends and shifts.
Why Join Us:
  • Highly motivated, smart, and ambitious team.
  • Learning opportunities and growth.
  • Flexible, remote working.
  • Local GP medical reimbursement.
  • 21 days annual paid leave.
  • Unlimited medical leave.

  • Business Development Customer Success Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSkill Full time ₱600,000 - ₱1,200,000

    Customer Success ExpertWe are seeking a skilled Customer Success Specialist to manage customer interactions and drive business growth.Key Responsibilities:Conduct thorough customer health checks and gather valuable insightsDevelop product expertise to handle complex customer inquiries and objectionsCollaborate with cross-functional teams to deliver...

  • Customer Success Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱2,468,667 - ₱4,231,299

    Technical Support SpecialistAbout Us:We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide expert assistance to customers via live chat and tickets, troubleshoot technical challenges, and contribute to the development of our Kodee AI Assistant.This role requires excellent communication...

  • Top Tech Leader for Customer Success

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time $60,100 - $99,199

    Technical Support Team Lead Role OverviewThe primary focus of this position is to lead a team of Technical Support Representatives, ensuring the successful support of users and continuous improvement of team capabilities.This role involves effective time management, leadership by example, and proactive user support. The successful candidate will become a...

  • Customer Solutions Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeExpert Full time $80,000 - $100,000

    As a skilled technical professional, you are expected to have a passion for solving customer problems through creative solutions. In this key role, you'll be a subject matter expert, a strategic partner to sales teams, and a strong communicator.Customer Engagement & Solution Design:Engage in functional discussions with customers, understanding their...

  • Customer Success Strategist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱800,000

    About the RoleWe are seeking a highly skilled professional to ensure mid-market and enterprise customers maximize their value from our solutions.You will develop and maintain strong relationships with key stakeholders, helping them achieve business goals through strategic partnerships.This role is for someone who thrives on wearing multiple hats as they...

  • Customer Success Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱270,000 - ₱420,000

    Job OverviewSupport Specialist | Remote | Customer SuccessWe help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses.Our mission is to make work fun, fast, and faultless for teams everywhere. We value a healthy,...

  • Drive Sales Success as a Customer Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerAdvocate Full time $60,000 - $75,000

    Unlock Revenue Growth through Expert ConversationApollo is seeking a skilled sales-driven representative who excels in fast-paced environments and has a passion for converting customer conversations into closed business.Main Responsibilities:

  • Customer Success and Growth Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSuccess Full time $100,000 - $150,000

    Key Account Growth StrategistWe're seeking an experienced Customer Success Manager to join our team. In this role, you'll be responsible for driving growth and success with our key customers.The ideal candidate will have a proven track record of managing complex customer relationships and delivering exceptional results.This is a fantastic opportunity to work...

  • Technical Customer Success Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,008,000 - ₱2,020,000

    Technical Customer Success ProfessionalKey Role: Ensure customers achieve success with our SaaS product by providing responsive support, proactive solutions, and delivering a seamless client experience.This role focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting issues while continuously developing...

  • Strategic Customer Success Lead

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,000,000

    Job Title: Strategic Customer Success LeadOverviewWe're seeking a results-driven Strategic Customer Success Lead to enhance customer retention and improve user experiences. This role is key to designing smarter UX strategies and implementing churn reduction initiatives. You will work cross-functionally to identify friction points, propose solutions, and...