Customer Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time $30,000 - $50,000
Customer Support Specialist Opportunity

We are seeking a highly skilled and passionate individual to join our team as a Customer Support Specialist. This is an excellent opportunity for someone who is eager to provide exceptional customer service and support, while continuously learning and growing with our company.

As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients via various communication channels. You will work closely with our cross-functional teams to resolve customer issues, and develop solutions that meet their needs.

We value diversity and inclusivity, and welcome applicants from all backgrounds and experiences. If you have a passion for delivering exceptional customer experiences, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide exceptional customer support via phone, email, chat, and other communication channels
  • Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer experience
  • Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
Requirements
  • Native Chinese and English language proficiency, with upper intermediate level (B2) or higher
  • At least 6 months of experience in a customer-facing role, preferably in the tech industry
  • Excellent analytical and problem-solving skills, with ability to think critically and make sound judgments
  • A strong positive attitude, with enthusiasm for delivering exceptional customer experiences
Preferred Qualifications
  • Experience with CRM systems, such as Salesforce or Zendesk
  • Familiarity with technical concepts and terminology, particularly in the areas of software development and IT
What We Offer
  • Competitive compensation package, including salary, bonuses, and benefits
  • Opportunities for career growth and professional development, with access to training programs and mentorship
  • A dynamic and supportive work environment, with a diverse and inclusive team culture

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