Technical Support Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Description

At Hunter's Hub, Inc., we are seeking a highly skilled Technical Support Administrator to join our team. This role is responsible for providing technical support and maintenance for our computer systems and IT infrastructure.

Key Responsibilities
  • Install, maintain, and update software and hardware as needed
  • Develop and maintain documentation of procedures and configurations
  • Monitor the performance of existing computer systems and IT infrastructures
  • Analyze and resolve application issues, and advise on refining organizational IT systems
  • Manage and train the new Local IT Support team
  • Manage Local IT Support Metrics and KPI's
  • Analyze and resolve escalated issues
  • Prepare and present monthly reports to IT Director and Local IT Administrators
  • Manage the purchase of inventory related to hardware, software, and other IT supplies
  • Develop and maintain vendor relations
Requirements
  • Graduate of Computer Science, Information Technology, or any IT-related field
  • At least 3 years of experience in technical support
  • Strong problem-solving skills and ability to work under pressure
  • Excellent communication and teamwork skills
  • Ability to analyze and synthesize situations and understand business constraints
Technical Environment
  • Active Directory
  • WSUS
  • McAfee
  • Windows 10
  • Cisco IP Communicator and Jabber
  • Hardware: Dell laptops
  • Ivant


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