Senior Application Support Specialist

4 weeks ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

Job Title: Senior Application Support Specialist

Job Summary: We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team at GECO Philippines. The ideal candidate will have a strong background in computer science, applications, and operating systems, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide expert-level support for applications, including troubleshooting, resolution, and communication with end-users.
  • Manage domain crisis situations and communicate effectively with stakeholders.
  • Develop and maintain procedures for ticket resolution at levels L1 and L2.
  • Train and mentor L1 and L2 teams.
  • Document and maintain knowledge management systems.
  • Manage changes on production environments.

Requirements:

  • Fluent English language skills.
  • ITIL certification in Request, Incident, Problem, and Knowledge Management.
  • Expert knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures, and links inter-application.
  • Strong technical skills in Windows, UNIX, Linux, script languages, and SQL.
  • Experience with ticketing systems and Oracle 11g.


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