Senior Application Support Specialist
4 weeks ago
Job Title: Senior Application Support Specialist
Job Summary: We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team at GECO Philippines. The ideal candidate will have a strong background in computer science, applications, and operating systems, with excellent communication and problem-solving skills.
Key Responsibilities:
- Provide expert-level support for applications, including troubleshooting, resolution, and communication with end-users.
- Manage domain crisis situations and communicate effectively with stakeholders.
- Develop and maintain procedures for ticket resolution at levels L1 and L2.
- Train and mentor L1 and L2 teams.
- Document and maintain knowledge management systems.
- Manage changes on production environments.
Requirements:
- Fluent English language skills.
- ITIL certification in Request, Incident, Problem, and Knowledge Management.
- Expert knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures, and links inter-application.
- Strong technical skills in Windows, UNIX, Linux, script languages, and SQL.
- Experience with ticketing systems and Oracle 11g.
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