Technical Support Specialist
1 week ago
We are expanding our global Support team and seeking a skilled Technical Support Engineer to join our team. This role involves working night shifts to support our US customers and collaborating with global teams to resolve complex technical issues and manage the company's Cloud deployments.
Responsibilities- Own customers and cloud technical issues
- Conduct research, diagnose, troubleshoot, and propose solutions for customer issues
- Handle escalations and collaborate with R&D and product managers to resolve issues promptly
- Document solutions and maintain knowledge base using best practices and formats
- Minimum 3-5 years of experience in enterprise technical support or similar roles
- Advanced Linux skills with at least 3 years of hands-on experience
- Proficiency with SQL and databases (Oracle, MSSQL, MySQL)
- Experience in troubleshooting and log analysis
- Availability for on-call duties
- Excellent written and verbal communication skills in English
- Strong problem-solving abilities and ability to work independently and within a team
Serves over 120 banks and financial institutions across 30 global markets. Our company harnesses the power of AI to engage customers and increase revenue with financial data-driven personalized customer engagement, PFM, and money management platform.
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