Technical Support Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Title: Technical Support Administrator

At Hunter's Hub, Inc., we are seeking a highly skilled Technical Support Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and infrastructure.

Key Responsibilities:
  • Install, maintain, and upgrade software and hardware systems
  • Monitor system performance and troubleshoot issues
  • Develop and maintain documentation of procedures and configurations
  • Manage and train the Local IT Support team
  • Manage IT metrics and KPIs
  • Analyze and resolve escalated issues
  • Prepare and present monthly reports to IT Director and Local IT Administrators
Requirements:
  • Graduate of Computer Science, Information Technology, or related field
  • At least 3 years of experience in technical support
  • Strong problem-solving skills and logical thought process
  • Excellent communication and customer service skills
  • Ability to work in a team environment and prioritize tasks
Technical Environment:
  • Active Directory
  • WSUS
  • McAfee
  • Windows 10
  • Cisco IP Communicator and Jabber
  • Dell laptops
  • Ivant

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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