Technical Support Specialist

4 weeks ago


Ayala Alabang, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

We are seeking a skilled Technical Support Specialist to join our global Support team at Solid Mark Manpower Services Inc. This role involves working night shifts to support our US customers and collaborating with global teams to resolve complex technical issues and manage the company's Cloud deployments.

Key Responsibilities
  • Own customers and cloud technical issues.
  • Conduct research, diagnose, troubleshoot, and propose solutions for customer issues.
  • Handle escalations and collaborate with R&D and product managers to resolve issues promptly.
  • Document solutions and maintain knowledge base using best practices and formats.
Qualifications
  • Minimum 3-5 years of experience in enterprise technical support or similar roles.
  • Advanced Linux skills with at least 3 years of hands-on experience.
  • Proficiency with SQL and databases (Oracle, MSSQL, MySQL).
  • Experience in troubleshooting and log analysis.
  • Availability for on-call duties.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities and ability to work independently and within a team.
Nice to Have
  • Bachelor's degree, engineering certification, or equivalent professional training in software-related fields.
  • Proficiency in Java, JavaScript, or database-related troubleshooting.
  • Familiarity with Web Application Servers (Tomcat, WebSphere, JBoss).
  • Experience with scripting languages like Python or Bash.
  • Knowledge of Cloud Web Services (AWS, Azure, GCP) and containerization tools like Docker/Kubernetes.


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