
Administrative Operations Specialist
1 day ago
Job Title: Remote Front Office Assistant
About the RoleThe role provides remote administrative and operational support to the hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities. This position involves managing incoming reservation emails and online booking inquiries, processing bookings in the property management system, and maintaining accurate guest profiles and reservation data.
Responsibilities:- Reservations & Guest Communication: Manage incoming reservation emails and online booking inquiries, process bookings in the property management system, and send booking confirmations and pre-arrival communications to guests.
- Administration & Reporting: Assist with night audit preparation, ensure all guest profiles and reservation data are accurately maintained in the system.
- Virtual Reception Duties: Respond to basic guest queries via email or other communication platforms, support follow-up on guest reviews or feedback where appropriate, and handle overflow calls and transfer as needed.
- Financial Administration: Assist in reconciling daily takings and financial transactions, support with invoicing or preparing statements for corporate clients.
To be successful in this role, you should possess:
- Strong Attention to Detail: Ensure accuracy in managing reservations, guest profiles, and financial transactions.
- Professional Written Communication Skills: Effectively communicate with guests via email or other communication platforms.
- Proactive and Self-Motivated: Work autonomously and manage competing priorities remotely.
- Organized and Tech-Savvy: Manage multiple tasks, use property management systems, Microsoft Office, and email systems confidently.
- Positive Attitude and Commitment: Provide excellent guest service support behind the scenes.
We are a leading offshore provider of managed services with a diverse and talented team across 13 delivery centers. We foster an inclusive culture that values individuals of all backgrounds and abilities. Equality is a core part of our way of life.
Job DetailsThis is a full-time customer service role within the outsourcing and offshoring consulting industry. Seniority level: Associate.
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