Client Service Delivery Expert
4 days ago
Job Overview:
We are seeking a highly skilled Client Service Delivery Expert to join our team at Hunter's Hub Inc. In this role, you will be responsible for overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.
Key Responsibilities:
- Ensure services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Identify potential service issues and implement solutions to mitigate risks.
- Seek ways to improve processes and increase efficiency in service delivery.
- Track service performance metrics, prepare reports, and communicate results to stakeholders.
Requirements:
- Bachelor's Degree
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
- Extensive experience in Incident, Problem, and Change Management
- Strong experience in writing and publishing Incident Report
- Proficient in ITIL v3
- Strong background in Incident Analysis
- Advanced skills in Networking and IT Infrastructure
- Expertise in Open Systems
- Experience with Cloud Computing Technologies, including Azure and AWS
- Well-versed in Knowledge Management and Configuration Management
- Leadership experience is a must
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