HR Shared Services Insights Specialist
2 days ago
Job Overview:
We are seeking a Talent Analytics and Reporting Professional to join our HR Shared Services team. The ideal candidate will have a strong background in data analysis, reporting, and HR systems, with the ability to transform raw data into actionable insights to drive operational efficiency and strategic HR decisions.
Responsibilities:
- Develop and Analyze Reports: Create, generate, and distribute regular and ad-hoc reports related to HR Shared Services operations, including employee inquiries, case resolutions, process performance, and other HR metrics.
- Manage and Organize Data: Collect, clean, and organize data from various HR systems (e.g., HRIS, ticketing systems, and knowledge management tools) to ensure data integrity and accuracy for reporting purposes.
- Collaborate with Leadership: Work with HR leadership to define key performance indicators (KPIs) and reporting metrics that align with business objectives and HRSS goals.
- Analyze Trends and Metrics: Perform trend analysis and identify patterns in HRSS activities, including call volume, case resolution times, employee satisfaction, and other relevant metrics.
- Design Dashboards and Visual Reporting Tools: Create and maintain interactive dashboards and visual reporting tools to provide real-time insights into HRSS performance metrics for leadership and key stakeholders.
About Cobden & Carter International:
Cobden & Carter International is a global organization committed to excellence in human resources and talent development. We strive to create a work environment that fosters innovation, collaboration, and growth.
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