Shared Services Support Specialist
2 days ago
We are seeking a Shared Services Support Specialist to join our team at ECLARO. This role involves providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.
About YouThe ideal candidate will be adept at solving problems, communicating effectively, and providing high-quality service to employees across the organization. We value candidates with excellent communication skills, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities- Provide first-line support for HR-related inquiries via phone, email, or chat.
- Troubleshoot issues related to HR systems, policies, benefits, payroll, and employee services.
- Assess situations quickly and provide efficient solutions to ensure a positive employee experience.
- Manage a high volume of inquiries and tickets, prioritizing tasks effectively.
- Maintain confidentiality and adhere to privacy regulations regarding employee information.
- Education: A minimum of 2 years of college completion with no back subjects; an associate's or bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
- Experience: 2-3 years of customer service, administrative, or HR experience, preferably in a helpdesk or shared services environment.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with HRIS, helpdesk software, or time-tracking tools is a plus.
- Strong Communication: Excellent verbal and written communication skills with a customer-focused approach to resolving inquiries.
- Problem-Solving Skills: Ability to assess situations quickly and provide efficient solutions while ensuring a positive employee experience.
- Attention to Detail: Strong organizational skills and accuracy in handling employee data and inquiries.
- Multitasking: Ability to manage a high volume of inquiries and tickets, prioritizing tasks effectively.
- Confidentiality: Commitment to maintaining confidentiality and adhering to privacy regulations regarding employee information.
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