Shared Services Support Specialist

2 days ago


Taguig, National Capital Region, Philippines ECLARO Full time

We are seeking a Shared Services Support Specialist to join our team at ECLARO. This role involves providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.

About You

The ideal candidate will be adept at solving problems, communicating effectively, and providing high-quality service to employees across the organization. We value candidates with excellent communication skills, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
  • Provide first-line support for HR-related inquiries via phone, email, or chat.
  • Troubleshoot issues related to HR systems, policies, benefits, payroll, and employee services.
  • Assess situations quickly and provide efficient solutions to ensure a positive employee experience.
  • Manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Maintain confidentiality and adhere to privacy regulations regarding employee information.
Requirements
  • Education: A minimum of 2 years of college completion with no back subjects; an associate's or bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  • Experience: 2-3 years of customer service, administrative, or HR experience, preferably in a helpdesk or shared services environment.
  • Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with HRIS, helpdesk software, or time-tracking tools is a plus.
  • Strong Communication: Excellent verbal and written communication skills with a customer-focused approach to resolving inquiries.
  • Problem-Solving Skills: Ability to assess situations quickly and provide efficient solutions while ensuring a positive employee experience.
  • Attention to Detail: Strong organizational skills and accuracy in handling employee data and inquiries.
  • Multitasking: Ability to manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Confidentiality: Commitment to maintaining confidentiality and adhering to privacy regulations regarding employee information.

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