Multilingual Support Professional

20 hours ago


Naga, Bicol, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Title

As a Mandarin-speaking Customer Service Representative, you will play a crucial role in delivering exceptional customer service and support to Mandarin-speaking customers. You will ensure that customer needs are met with professionalism and efficiency, providing assistance across various channels while maintaining high-quality service standards.

Key Responsibilities:
  • Handle customer inquiries related to the company's services in Mandarin.
  • Provide technical assistance for general customer service inquiries, billing and payment issues, and emergency situations (escalate to appropriate departments as needed).
  • Diagnose and troubleshoot customer issues in Mandarin, offering immediate solutions when possible.
  • Escalate unresolved issues to the appropriate internal teams for further assistance.
  • Collect and document customer feedback in Mandarin to help improve service delivery.
Qualifications:
  • Proficiency in Mandarin (spoken) is required.
  • Previous experience in a customer service or support role is preferred.
  • Ability to troubleshoot and resolve issues efficiently.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • A positive and customer-focused attitude.

This position is ideal for individuals who are passionate about providing exceptional customer service in Mandarin and thrive in a supportive and goal-driven environment.



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