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Global Customer Care Representative

1 week ago

Taguig, National Capital Region, Philippines ETeam PH Full time

About the Job:

ETeam PH is looking for a highly skilled Global Customer Care Representative to join our team. In this role, you will be responsible for providing top-notch support to our customers worldwide, ensuring that their issues are resolved efficiently and effectively.

As a Global Customer Care Representative, you will be the primary point of contact for customers, responding to their inquiries and resolving their issues in a prompt and professional manner. You will also work closely with internal teams to ensure that customer concerns are addressed and that our products and services meet the highest standards.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or messaging platforms, ensuring that customer issues are resolved promptly and efficiently.
  • Collaborate with internal stakeholders to provide accurate information and solutions to customers, ensuring seamless communication and resolution.
  • Develop and maintain knowledge of our products and services, staying up-to-date on industry trends and best practices.

Requirements:

  • Bachelor's degree in a related field (e.g., Business, Communications, or equivalent experience).
  • Minimum 2-3 years of experience in customer-facing roles, preferably in financial services, crypto, or technology.
  • Excellent communication and problem-solving skills, with the ability to operate in a fast-paced environment.

What We Offer:

A competitive salary and benefits package, as well as opportunities for growth and professional development.