Customer Care Professional

1 week ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time
Customer Care Professional Job Description

We are seeking a Customer Care Professional to join our team. As a Customer Care Professional, you will be responsible for providing technical assistance and support to customers.

The ideal candidate will have 3+ years of experience in ITSD, with excellent analytical and problem-solving skills. You will also have the ability to work effectively in a team environment and independently, prioritizing multiple tasks while maintaining attention to detail.

Key Responsibilities:

  • Provide services requested, schedule/coordinate service installation and communicate milestone dates with Customers
  • Monitor orders placed and received for completeness and accuracy
  • Review/Analyze incidents or requests obtained from TSC, RCO, and 3rd party service providers (ISPs, Telco Carriers etc.)

Requirements:

  • College graduate of an IT related course or equivalent experience
  • 3+ years of experience in ITSD
  • Analytical and problem-solving experience
  • Customer Service in a BPO/Call Center setting experience


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