Customer Care Representative

7 days ago


Taguig, National Capital Region, Philippines We Search @ Searchers & Staffers Corp. Full time

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

Job Description

· Provide prompt and efficient customer support through multiple channels (phone, email) while maintaining a high level of professionalism.

· Address customer issues and complaints, resolving them efficiently while ensuring customer satisfaction.

· Guide customers in account setup, updates, and troubleshooting account-related issues.

· Maintain deep product knowledge to assist customers effectively.

· Keep records of customer interactions, including inquiries, complaints, comments, and actions taken, in the client's system.

· Ensure continuous end-to-end support to deliver a seamless and satisfying customer experience.

Requirements

· Fresh Graduates in any course/SHS Graduate/undergraduate studies for two years.

· Computer literate and able to work with MS Office (Word, Excel, etc.).

· Good communication skills (English; written and verbal).

· Willing to be assigned to shifting schedules (day, mid, and night) i.e., 8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm.

· Willing to work on-site in BGC, Taguig.

Skills

Customer Service, Strong Work Ethic, Team Player, Call Centre, People Skills, Back Office Support, Interpersonal Skills.

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