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Care Representative
1 week ago
Unlock Your Potential
American Express is seeking talented individuals to join our team as Customer Care Professionals. This is an exciting opportunity to develop your skills in customer service and sales, working closely with our team to deliver exceptional experiences to our valued customers.
About the Job
This role requires strong communication and problem-solving skills, as well as a passion for building customer relationships. You will work in a fast-paced environment, managing a steady stream of customer calls and providing personalized solutions to drive customer satisfaction.
Your Key Responsibilities
- Deliver outstanding customer service on high-volume inbound calls or chats, focusing on driving a Customer First mentality.
- Work closely with Card Members to understand their needs and provide tailored solutions, reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Identify opportunities to add value for our customers through relevant product recommendations and benefit enrollments, deepening customer engagement and loyalty.
- Develop and maintain strong relationships with customers, using key selling skills to optimize and solidify the customer relationship.
- Manage customer inquiries, update customer account information, and utilize tools and resources to identify custom solutions and anticipate customer needs.
- Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.
Our Requirements
- Passion for delivering exceptional customer service and building strong relationships with customers.
- Strong communication and problem-solving skills, with the ability to adapt to a wide range of personalities and situations.
- Resilience and ability to work in a fast-paced environment, managing multiple customer calls and priorities.
- Ability to take ownership and responsibility for each call, from beginning to end.
We Offer
- Competitive base salaries and bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
