Associate - Customer Care

2 weeks ago


Taguig, National Capital Region, Philippines Principal Global Services Full time
Responsibilities

Provide prompt, courteous, and excellent service at an acceptable cost to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, employee handbook, applicable compliance and operations policies and procedures, and other policies of the company. Possess a high degree of integrity and actively cooperate and interact with all entities of the Principal Financial Group.

Qualifications

  1. Two- or four-year degree or equivalent customer service work experience
  2. Strong communication (intermediate to advance), customer service, organizational and telephone skills required
  3. Excellent critical/logical thinking application and comprehension.
  4. Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines
  5. Requires good computer skills and the ability to efficiently navigate within numerous software and web applications
  6. Must possess the ability to obtain the necessary knowledge of applicable business unit systems, work under limited supervision and exercise independent judgment
  7. Excellent understanding of Dental Insurance as a whole preferred but not required.
  8. May be required to work non-traditional hours (OT) to meet customer needs
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