Customer Support Professional

1 day ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time $60,000 - $80,000
Job Title: Support Specialist

Coefficient is a remote-first company building innovative solutions for businesses worldwide. Our team is centered around people who are smart, driven, and collaborative.

We provide a no-code solution that enables business teams to access their data in real-time directly from their spreadsheets and make it actionable across the organization.

Using our product, business teams can be more effective with company data that's connected, automated, and performant in the most familiar and flexible analytics product – their spreadsheet.

About the Job

At Coefficient, we believe that providing top-notch support is vital to our core product experience. This role involves resolving user issues through various support modalities while communicating effectively with users and internal stakeholders.

The ideal candidate will be an empathetic, resourceful communicator who not only resolves user requests but also answers questions from valued users.

Responsibilities
  • Resolve a high volume of user requests through inbound and outbound email, chat, and messaging.
  • Investigate and fulfill all tier 1 & 2 support requests while collaborating across teams.
  • Navigate ambiguity in one-off issues to deliver exceptional outcomes.
  • Diagnose problems and propose possible solutions for short- and long-term benefits.
  • Complete thorough documentation on user requests to inform future process improvements.
  • Demonstrate strong written and verbal communication skills while being mindful of tone and pace.
Required Skills and Qualifications
  • Minimum 4+ years of SaaS customer support experience.
  • Intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy – a deep understanding of the user experience and creative problem-solving skills.
  • Strong written and verbal communication skills – effective listening and adaptability.
  • Collaboration – a team player with a synergistic approach.
  • Strategic problem-solving – leveraging resources for critical decisions.
  • Excellent organization – prioritizing tasks for maximum impact.
  • Optimism – motivated by challenges and approaching problems positively.
  • Ability to remain calm under pressure – finding speedy resolutions in high-pressure situations.
  • Desire to learn – a self-starter eager to learn and grow.
Preferred Qualifications
  • Bachelor’s Degree in Business, Communications, English, or Journalism.
  • Support experiences in high-volume environments, such as service industries, retail, or hospitality.

This role requires dynamic, self-motivated individuals who thrive in fast-paced environments. If you have a passion for delivering exceptional support experiences, we encourage you to apply.

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