Customer Support Professional

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱18,000 - ₱25,000
Customer Service Role Overview

The role of a customer service representative is to ensure that customers receive top-notch support and are satisfied with their experience.

This involves handling customer inquiries, answering phone calls, responding to emails, and providing exceptional customer service to meet customer needs and expectations.

  • A high school diploma or equivalent is required.
  • At least one year of experience in business process outsourcing (BPO) is preferred.
  • Excellent communication skills are essential for this role.
  • The ideal candidate should be willing to work on-site.
Key Responsibilities

In addition to providing customer service, the successful candidate will also be responsible for technical troubleshooting and coordinating with field technicians as needed.

This may involve visiting customers' locations to resolve technical issues or collaborating with other teams to provide comprehensive support.

  1. Provide exceptional customer service by being responsive, empathetic, and knowledgeable about products or services.
  2. Troubleshoot technical issues by identifying problems, analyzing data, and developing effective solutions.
  3. Coordinate with field technicians to ensure timely and efficient resolution of technical issues.
Why Choose This Role?

This role offers a unique opportunity to make a real difference in customers' lives while developing valuable skills and expertise in customer service and technical support.

As a customer service representative, you will have the chance to work with a diverse range of customers, develop your problem-solving skills, and contribute to a dynamic team environment.

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