Cebu IT Park Customer Support Professional

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000
Job Title:

Cebu IT Park Customer Service Advisor

A key position that involves delivering exceptional customer service and support to clients.

Job Description:

The Customer Support Associate I role is a vital part of our team, ensuring that customer needs are met through prompt and professional communication.

This includes handling inbound calls, outbound calls, and online interactions to resolve customer queries and concerns in a timely and satisfactory manner.

Key responsibilities include:

  • Ensuring customer service meets contractual KPIs
  • Clarifying customer requirements and providing resolution using decision-support tools and resources
  • Listening attentively to customer needs and demonstrating empathy while building rapport
  • Greeting customers in a courteous and friendly manner using agreed procedures
  • Maintaining basic knowledge of client products and/or services
  • Preparing complete and accurate work, including notating accounts as required
  • Participating in activities designed to improve customer satisfaction and business performance
  • Offering additional products and/or services
  • Tracking, documenting, and retrieving information in call tracking databases
  • Responding to customer inquiries by referring them to published materials, secondary sources, or senior staff
Required Skills and Qualifications:

To be successful in this role, you will need:

  • High school diploma with relevant experience preferred
  • Courteous and strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Effective written and verbal communication skills
  • Dependability and attention to detail
  • Ability to multitask, adapt to changes quickly, and work in a fast-paced environment
  • Tolerance for repetitive work and ability to work independently and as part of a team
  • Patience and professionalism in all customer contact situations
  • Ability to rotate shifts as needed
Benefits:

This role offers the opportunity to develop your customer service skills and contribute to a dynamic team.

Career Framework Role:

This position has a program-required basic skill set to perform routine tasks within simple processes but lacks program/product-specific knowledge. You will work closely supervised with clearly defined procedures. As you progress, you will start to demonstrate familiarity with client terminology, operating standards, and procedures.

  • Operations Supervisor- Park Operations

    1 day ago

    Cebu City, Central Visayas, Philippines Cebu Ocean Park Full time $40,000 - $60,000 per year

    Qualifications:Education and Experience:Bachelor's degree in Business Administration, Parks and Recreation Management, Hospitality, or a related field.Minimum 2-3 years of experience in a supervisory or management role within park operations, hospitality, or leisure services.Experience in customer service, with a strong ability to address visitor concerns...

  • Park Operations Supervisor

    3 weeks ago

    Cebu City, Central Visayas, Philippines Cebu Ocean Park Full time

    Qualifications:-Bachelor's degree in Business Administration, Parks and Recreation Management, Hospitality, or a related field.-Minimum 2-3 years of experience in a supervisory or management role within park operations, hospitality, or leisure services.-Experience in customer service, with a strong ability to address visitor concerns and maintain a positive...

  • Urgent Hiring Customer Service Representatives – Cebu IT Park

    1 day ago

    Cebu City, Central Visayas, Philippines LEX iSolutions PH Full time ₱100,000 - ₱200,000 per year

    Urgent Hiring Customer Service Representatives – Cebu IT Park & Cebu InsularJoin one of the leading BPO companies in Cebu Multiple accounts available – find the best fit for youOpen Accounts:Corporate Travel (Cebu IT Park) – 2+ years GDS experience – Excellent communication skillsHigh Priority Banking (Cebu IT Park) – HS/SHS Graduate – 6+...

  • Cebu IT Park Customer Service Role

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time

    Customer Service Representative - Cebu IT ParkA challenging opportunity for a Customer Service Representative has arisen in our Cebu IT Park location.We are seeking an experienced and skilled individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional...

  • Customer Service Advisor

    1 week ago

    Cebu City, Central Visayas, Philippines Minacs Full time

    Customer Service Advisor - Cebu IT Park 2025Apply NowJob Title:Customer Service Advisor - Cebu IT Park 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • Cebu IT Park Customer Service Advisor – RCX 2025

    4 days ago

    Cebu City, Central Visayas, Philippines Minacs Full time

    Cebu IT Park Customer Service Advisor – RCX 2025Apply NowJob Title:Cebu IT Park Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution...

  • CSR Cebu IT Park

    1 day ago

    Cebu City, Central Visayas, Philippines Markhali Gaming Services Incorporated Full time ₱216,000 - ₱360,000 per year

    Chill out this Summer and Enjoy Exclusive Perks and BenefitsAre you up for a Thirst-Quenching Career Opportunity?Your First Step to a New Job We've got youAccounts available : ( Financial, Telco, Sales, Healthcare and Retail Acccount )Location: Lower ground floor Montage building, Archbishop Reyes, Kamputhaw, Cebu CityCebu IT ParkWork Setup: OnsiteProcess :...

  • Customer Service Representative Cebu IT Park

    1 day ago

    Cebu City, Central Visayas, Philippines Markhali Gaming Services Incorporated Full time ₱216,000 - ₱324,000 per year

    Chill out this Summer and Enjoy Exclusive Perks and BenefitsAre you up for a Thirst-Quenching Career Opportunity?We've got youLocation: Lower ground floor Montage building, Archbishop Reyes, Kamputhaw, Cebu CityCebu IT ParkWork Setup: OnsiteProcess : Online Process/Onsite ProcessPay: Php18, Php27,000.00 per month* HMO & Life insurance* Paid Training and Free...

  • Customer Service Representative Cebu IT Park

    1 day ago

    Cebu City, Central Visayas, Philippines Markhali Gaming Services Incorporated Full time ₱216,000 - ₱324,000 per year

    Phone InterviewChill out this Summer and Enjoy Exclusive Perks and BenefitsAre you up for a Thirst-Quenching Career Opportunity?We've got youLocation: Lower ground floor Montage building, Archbishop Reyes, Kamputhaw, Cebu CityCebu IT ParkWork Setup: OnsiteProcess : Online Process/Onsite ProcessPay: Php18, Php27,000.00 per monthHMO & Life insurancePaid...

  • Retail Associate

    3 weeks ago

    Cebu City, Central Visayas, Philippines NEKSJOB CORPORATION Full time

    Account: RetailJob Description: Respond to customer queries related to retail transactions such as purchases, delivery issues, and refunds.Qualifications:HS or SHS graduateExcellent communication skillsWhy apply:– Friendly environment for first-time agents– Develop strong customer care experience– Career advancement programs available– Office located...