Technical IT Support Specialist

7 days ago

Cebu City, Central Visayas, Philippines beBeeDesktop Full time ₱1,500,000 - ₱2,500,000
IT Desktop Support Role

The ideal candidate is someone with a passion to provide technical support and adhere to IT standards.

  • Perform hardware troubleshooting, repairs, upgrades, and configuration of desktops and laptops
  • Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
  • Monitor, report, and document system and performance issues
  • Adhere to company policies, core values, and procedures
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Manage the installation, diagnostics, repairs, maintenance, and upgrades of all hardware and equipment for optimal workstation performance
  • Complete projects by coordinating resources and timetables with others
  • Verify application results by conducting system audits of implemented technologies
  • Interpret service delivery key metrics to problem solve
  • Provide generalized IT support as required
Key Skills and Qualifications
  • A post-secondary degree or certificate in computer-related courses (IT/CompSci/CompEng)
  • At least 1 year experience in a call center environment or directly related experience working in a similar technical environment
  • Graduate level students will be considered
  • Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation, and peripheral troubleshooting support
  • Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
  • Strong analytical skills, sound judgment, and ability to work effectively with internal clients, IT Management, and other team members
  • Excellent English communication skills, both written and verbal
  • The ability to comprehend, capture, and interpret basic information
  • The ability to work in a fast-paced and time-sensitive environment
  • Strong interpersonal and organizational skills, and customer-oriented
  • Tech savvy and updated on the latest technology available on the market
  • Ability to work a variety of shifts, including days, evenings, and holidays

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