Administrative Support Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeAdministrative Full time $12,000 - $20,000
Job Description

We are seeking an experienced Admin Support professional to fill this key role.

  • The ideal candidate will have a strong background in administration and customer service, with excellent communication and organizational skills.
  • They will be responsible for preparing and reviewing estimates, verifying line items and quantities against scopes of loss, and updating estimates after meetings.
  • Additionally, they will track and follow up on scope of loss releases, ensure SOLs are attached to the correct claims, and escalate and document discrepancies between SOL and on-site findings.

The successful candidate will maintain accurate claim notes, estimate revisions, and status updates in our CRM/claim tracking system, provide daily/weekly updates to customer success managers on outstanding adjuster actions and SOL releases, and assist with ad hoc reporting to improve turnaround and client satisfaction.

The ideal candidate will have a strong proficiency in Xactimate, familiarity with insurance claim processes and SOL documents, and be comfortable using phone/video conferencing, CRM / claim tracking systems, and basic office tools (Excel, Outlook).

They will also have clear, professional verbal and written communication, be fast, organized, detail-oriented with strong follow-through, responsive, proactive, and able to manage multiple claims concurrently, calm under pressure and effective at de-escalation and negotiation, and excellent English communication and ability to work 8:00 am–4:00 pm Eastern Time (40 hours/week).

Requirements:

  • Xactimate proficiency (estimate building, line items, sketching)
  • Familiarity with insurance claim processes and SOL documents
  • Comfortable using phone/video conferencing, CRM / claim tracking systems, and basic office tools (Excel, Outlook)
  • Clear, professional verbal and written communication
  • Fast, organized, detail-oriented with strong follow-through
  • Responsive, proactive, and able to manage multiple claims concurrently
  • Calm under pressure and effective at de-escalation and negotiation

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