Project Service Coordinator
4 days ago
About Stratpoint Technologies Inc.
We are trusted technology leaders in Agile Software Development, Quality Assurance, Cloud Consulting and Managed Services, Data Engineering and Analytics, and Artificial Intelligence and Machine Learning. We use technology to enrich experiences, empower businesses, and uplift communities.
Our mission is to provide innovative solutions that drive business growth and transformation.
The Role: Project Service Coordinator
You will be responsible for IT service coordination, process improvement, documentation, and stakeholder communication. This role ensures that internal IT operations run smoothly, particularly in asset management, IT service delivery, and infrastructure support. You will act as a liaison between IT and stakeholders, ensuring clear and proactive communication regarding IT initiatives.
This role is perfect for experienced IT support professionals who excel at documentation, collaboration, communication, and process optimization. You will also support IT in driving key IT initiatives, including Unified Endpoint Management (UEM), endpoint security, and a firewall upgrade.
Your Key Responsibilities
- Coordinate IT support operations, ensuring smooth handling of laptop deployments, mobile device management, and asset inventory tracking.
- Optimize IT service workflows, streamlining ticketing systems, escalation processes, and IT performance tracking.
- Update IT policies and documentation regularly to ensure alignment with best practices and security requirements.
- Collaborate with IT teams to drive key IT initiatives, including UEM implementation, endpoint security rollout, and firewall upgrades.
- Develop strong relationships with stakeholders, ensuring clear and proactive communication regarding IT initiatives.
- Enhance IT team coordination, ensuring efficient execution of tasks, service requests, and initiatives.
- Identify areas for process improvement, working closely with IT admins and engineers to optimize service delivery.
About You
- Proven experience in IT support, particularly in service desk, system administration, or IT operations.
- Strong background in IT asset management, including handling laptops, mobile devices, and software licenses.
- Expertise in Google Workspace administration (user provisioning, security policies, access management).
- Experience with IT service coordination, helpdesk operations, or ITSM tools (e.g., ServiceNow, Jira Service Desk).
- Excellent communication and collaboration skills, with ability to engage effectively with IT teams and stakeholders.
- Process-oriented and detail-driven, with experience in workflow optimization and documentation.
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