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Delivery Excellence Director

1 week ago

Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

About the Role:

As a Delivery Excellence Head at SID Global Solutions APAC, you will play a crucial leadership role in driving high-quality service delivery, process optimization, and client satisfaction.

This position requires a combination of project management expertise, strategic thinking, leadership skills, and a deep understanding of client needs and expectations.

  • Key Responsibilities:
  • Lead and manage cross-functional delivery teams, including project managers, business analysts, technical leads, and quality assurance specialists.
  • Foster a culture of excellence and high performance within the team, ensuring continuous development through coaching, mentoring, and performance reviews.
  • Ensure alignment across teams to meet client requirements, project goals, and organizational standards.
  • Champion the company's core values, ensuring that all delivery efforts are aligned with the company's mission and customer expectations.

Delivering Excellent Results:

The Delivery Excellence Head will oversee the successful delivery of services or products, ensuring high-quality standards, optimizing delivery processes, and enhancing customer satisfaction.

This role focuses on aligning project delivery with business goals, managing delivery teams, and maintaining best practices for project management, process optimization, and continuous improvement.

Working Closely with Senior Leadership:

The Delivery Excellence Head will work closely with senior management to align delivery strategies with business objectives and company goals.

They will provide strategic insights and recommendations to improve the overall service delivery model and client satisfaction.