
Training and Development Specialist
2 days ago
This comprehensive training role requires a unique blend of skills and experience to drive process and product mastery. Key Responsibilities:
- Needs Analysis: Develop a methodology for conducting needs analysis, presenting insights and recommendations to stakeholders.
- Stakeholder Communication: Establish effective communication with operations stakeholders to identify training needs.
- Training Delivery: Facilitate functional learning programs to address competency gaps, ensuring employees acquire necessary skills.
- Learning Content Development: Create and improve e-learning modules and materials based on feedback from stakeholders.
- Evaluation: Design and administer learning evaluations, analyzing effectiveness and recommending improvements.
- Reporting: Prepare program summaries and post-training support initiatives, providing valuable insights to stakeholders.
- Stakeholder Management: Collaborate with internal stakeholders on procedures, training plans, and coaching requests, fostering a culture of continuous learning.
- Training Administration: Maintain employee training records and manage training facilities and equipment, ensuring seamless delivery of training programs.
Requirements:
- Bachelor's/College Degree in a relevant field.
- At least 3 years of experience in training and development, preferably with supervisory or subject matter expertise.
- Familiarity with the insurance industry or financial operations.
- Able to quickly learn technical language and industry culture, adapting to changing business requirements.
- Proficiency in training needs analysis and instructional design, creating engaging and effective learning programs.
- Experience with adult learning principles, designing training programs that cater to diverse learning styles.
- Excellent written and verbal communication skills, able to effectively communicate with stakeholders at all levels.
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