Branch Services Liaison Officer
8 hours ago
A Branch Services Liaison Officer will be responsible for meeting service level standards in supporting agency channels' branch operational requirements related to new business processing, collection, and proper office administration towards the achievement of agency channel's sales targets. The successful candidate will provide customer service support in a timely manner and reliable service delivery for after-sales requests.
Duties and Responsibilities
- Meet service level standards in supporting agency channels' branch operational requirements related to new business processing, collection, and office administration
- Provide customer service support in a timely manner and reliable service delivery for after-sales requests
- Process new business transactions within agreed service level standards
- Accurately post premium collections in a timely manner
- Process after-sales transactions within agreed service level standards
- Maintain effective distributor relationships and uphold branch office facilities
- Perform other duties as required by the company
Requirements
- Bachelor's/College Degree in any field
- At least 2-3 years of working experience in administrative or customer service functions
- Fresh graduates with customer service and administrative experience may be considered
- Background in insurance operational processes
- Experience working with customer-oriented teams
- Ability to work independently with minimal supervision
What You'll Get
- A competitive salary of approximately $60,000 - $80,000 per annum depending on qualifications and experience
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