Healthcare Process Expert

5 days ago

Pasig, National Capital Region, Philippines beBeeOperations Full time ₱1,000 - ₱1,500
Job Title: Operations Associate

We are seeking an experienced and skilled professional to join our growing organization as an Operations Associate.

This is a unique opportunity for someone who wants to work in a dynamic environment, utilize their technical skills, and make a meaningful contribution to the team's success.

  • Key Responsibilities:
    • Lab Test Management:
      • Process lab test orders and ensure timely and accurate delivery of results.
      • Coordinate with vendors to resolve order or delivery issues.
    • System Monitoring & Issue Resolution:
      • Monitor internal dashboards for system delays or outages.
      • Proactively troubleshoot and escalate issues across multiple platforms.
    • Customer Support & Communication:
      • Provide direct support to customers via various channels.
      • Maintain SLA standards for response and resolution times.
      • Interact with clients primarily through chat, with occasional voice support.
    • Operational Support:
      • Assist the Operations team with routine tasks to ensure smooth workflow.
      • Collaborate cross-functionally to support process improvements and documentation.
      • Use internal tools for communication and task tracking.

The ideal candidate will have overall 3-7+ years of professional work experience in a startup environment, with experience in healthcare settings being a strong plus.

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