Healthcare Team Leader

18 hours ago

Pasig, National Capital Region, Philippines Connext Full time
Overview

Healthcare Team Leader | Work On Site - Ortigas Pasig at Connext

Connext is a trusted team of business process outsourcing experts and innovators, supporting world-class companies across industries including Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The Healthcare Team Leader is responsible for overseeing and optimizing healthcare technology delivery processes to ensure operational excellence, patient satisfaction, and regulatory compliance in a fast-paced environment. This role supervises healthcare professionals, manages patient scheduling and workflow, and collaborates with cross-functional teams to drive process improvement.

Responsibilities
  • Oversee day-to-day healthcare operations, including patient scheduling, resource allocation, and workflow optimization.
  • Supervise and mentor a team of healthcare professionals, ensuring performance standards and KPIs are met.
  • Analyze and manage healthcare data to improve patient outcomes, operational efficiency, and compliance.
  • Collaborate with clinical, administrative, and IT departments to support seamless operations.
  • Implement best practices in healthcare management and continuously identify areas for process improvement.
  • Ensure adherence to regulatory standards and company policies.
  • Support onboarding, training, and development of new staff.
Required Qualifications
  • Proficient in using healthcare software and managing healthcare-related data (e.g., EMRs like Epic, Cerner, NextGen).
  • Experience documenting operational workflows.
  • Excellent organizational, leadership, and problem-solving skills.
  • Analytical mindset with the ability to learn new technical systems quickly.
  • Strong sense of accountability and responsibility.
  • Comfortable and effective in rapidly changing environments.
  • Commitment to patient care and service excellence.
  • Clear and effective written and verbal communication skills in English for client support and team collaboration.
Screening Criteria
  • Bachelor's degree in healthcare, business administration, or a related field.
  • Minimum of three (3) years of experience in healthcare operations, administration, or related roles with US-based companies.
  • At least one (1) year of experience managing a team in a healthcare setting with US-based companies.
  • Proven ability to audit calls and present results to management, training teams, and other stakeholders.
  • Must have a stable employment history.
Benefits
  • Competitive compensation package
  • Life Insurance coverage
  • HMO Insurance
  • Positive and supportive company culture
  • Annual merit-based salary increase
  • 25% Night Differential
  • Company-provided equipment
Job Details
  • Employment type: Full-time
  • Job function: Customer Service, Health Care Provider, and Quality Assurance
  • Industries: Hospitals and Health Care; Administrative and Support Services

#J-18808-Ljbffr

  • BPO Healthcare Team Lead

    1 day ago

    Pasig, National Capital Region, Philippines beBeeLeadership Full time $50,000 - $80,000

    Healthcare Leadership OpportunityWe are seeking a seasoned Team Lead BPO Healthcare to oversee the delivery of exceptional customer experiences.About the RoleLead and manage a team of Customer Service Professionals, driving results-oriented strategies to achieve business objectives.Rapidly respond to clients on process-related queries and effectively manage...

  • 4PL Team Leader

    3 days ago

    Pasig, National Capital Region, Philippines A.P. Moller - Maersk Full time

    OverviewMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.With over 100,000 employees across 130 countries, we work together to shape the...

  • Team Leader CAC

    18 hours ago

    Pasig, National Capital Region, Philippines A.P. Moller - Maersk Full time

    OverviewJoin to apply for the Team Leader CAC role at A.P. Moller - Maersk.Maersk is a global leader in integrated logistics with a long history of industry leadership. We value diversity, collaboration, and continuous learning, and strive to reflect and serve our customers through our people. With over 100,000 employees across 130 countries, we work...

  • Business Intelligence Team Leader

    5 days ago

    Pasig, National Capital Region, Philippines ClearSource Full time

    Are you a data-driven leader passionate about transforming insights into strategic action? ClearSource is seeking a Business Intelligence Team Leader to drive our reporting initiatives and ensure stakeholders receive impactful data-backed insights.Why Join Us?At ClearSource, we foster a culture of data excellence and innovation. As a BI Team Leader, you will...

  • Lead Healthcare Delivery

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeHealthcare Full time ₱900,000 - ₱1,200,000

    Healthcare Team Lead PositionWe are seeking a skilled Healthcare Team Lead to oversee and optimize healthcare technology delivery processes, ensuring operational excellence and patient satisfaction.This role involves supervising healthcare professionals, managing patient scheduling and workflow, and collaborating with cross-functional teams to drive process...

  • Customer Service Team Leader

    3 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time

    PRIMARY FUNCTIONWe are seeking a dedicated and people-focused Customer Service Team Leader to oversee the daily operations of the Customer Service team. This role requires a hands-on leader who can balance frontline support with team management, ensuring exceptional service delivery, consistent team performance, and ongoing staff engagement.You will work...

  • Healthcare Operations Coordinator

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeTeamplayer Full time ₱800,000 - ₱1,200,000

    Job OverviewAre you ready to make a meaningful impact in the healthcare industry?Our team is on a mission to revolutionize healthcare and we need innovative individuals to join us.We are looking for a detail-oriented and organized professional with excellent communication skills to assist our Account Management Team.The ideal candidate will have experience...

  • Experienced Team Leader Wanted

    9 hours ago

    Pasig, National Capital Region, Philippines beBeeLeadership Full time $30,000 - $45,000

    About Our TeamAs a team leader, you will be responsible for managing and directing the daily activities of our heroes, including creative resource planning and implementing call center strategies and operations.This is an exciting opportunity to join a dynamic team and work with talented individuals who are passionate about delivering exceptional customer...

  • Quality Healthcare Manager

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeHealthcare Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a Quality Manager for Healthcare to lead our team in delivering exceptional patient care.Key QualificationsAbility to work on-siteBachelor's degree in any fieldMinimum 1-3 years of management experience in QA with strong healthcare background in BPO, including US healthcare experience in areas such as prior authorization, revenue...

  • Healthcare Specialist

    3 weeks ago

    Pasig, National Capital Region, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Healthcare Specialist Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:• Answer inquiries regarding medical services, insurance coverage, and billing• Assist patients with...