Process Coach

2 weeks ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time ₱800,000 - ₱1,200,000 per year

Duties & Responsibilities

· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

· Adhere to all company policies and procedures.

· Adjust to the needs of meeting service level agreements under supervision of Manager.

· Ensure training needs of team members are met.

· Successfully complete all client related training and keep record of the same.

· Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

· Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.

· Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.

Qualifications:

· Total of 1-3 years of experience preferably in the BPO/Healthcare industry

· Bachelor's Degree in any course

· Excellent Leadership & Interpersonal relationship

· Strong Process Management & planning skills

· Embrace change and think operationally to achieve business goals

· Proven process improvement experience

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