
Healthcare Team Leader
4 days ago
Connext
is a trusted team of business process outsourcing experts and innovators, with proven experience supporting world-class companies across industries such as Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a
Healthcare Team Leade
r to join our growing team in Ortigas
What's in it for you?
- Competitive compensation package
- Work Diligence Bonus
- Life Insurance coverage
- HMO Insurance
- Positive and supportive company culture
- Annual merit-based salary increase
- 25% Night Differential
- Company-provided equipment
Job Summary
The Healthcare Team Leader is responsible for overseeing and optimizing healthcare technology delivery processes to ensure operational excellence, patient satisfaction, and compliance in a fast-paced environment. This role supervises healthcare professionals, manages patient scheduling and workflow, and collaborates with cross-functional teams to drive process improvement and uphold regulatory standards.
Job Description
- Oversee day-to-day healthcare operations, including patient scheduling, resource allocation, and workflow optimization.
- Supervise and mentor a team of healthcare professionals, ensuring performance standards and KPIs are met.
- Analyze and manage healthcare data to improve patient outcomes, operational efficiency, and compliance.
- Collaborate with clinical, administrative, and IT departments to support seamless operations.
- Implement best practices in healthcare management and continuously identify areas for process improvement.
- Ensure adherence to regulatory standards and company policies.
- Support onboarding, training, and development of new staff.
Required Qualifications
- Proficient in using healthcare software and managing healthcare-related data (e.g., EMRs like Epic, Cerner, NextGen).
- Experience documenting operational workflows.
- Excellent organizational, leadership, and problem-solving skills.
- Analytical mindset with the ability to learn new technical systems quickly.
- Strong sense of accountability and responsibility.
- Comfortable and effective in rapidly changing environments.
- Commitment to patient care and service excellence.
- Clear and effective written and verbal communication skills in English for client support and team collaboration.
Screening Criteria
- Bachelor's degree in healthcare, business administration, or a related field.
- Minimum of three (3) years of experience in healthcare operations, administration, or related roles with US-based companies.
- At least one (1) year of experience managing a team in a healthcare setting with US-based companies.
- Proven ability to audit calls and present results to management, training teams, and other stakeholders.
- Must have a stable employment history.
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