Healthcare Team Leader

6 days ago

Pasig, National Capital Region, Philippines Connext Full time ₱1,500,000 - ₱2,500,000 per year

Connext
is a trusted team of business process outsourcing experts and innovators, with proven experience supporting world-class companies across industries such as Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a
Healthcare Team Leade
r to join our growing team in Ortigas

What's in it for you?

  • Competitive compensation package
  • Work Diligence Bonus
  • Life Insurance coverage
  • HMO Insurance
  • Positive and supportive company culture
  • Annual merit-based salary increase
  • 25% Night Differential
  • Company-provided equipment

Job Summary

The Healthcare Team Leader is responsible for overseeing and optimizing healthcare technology delivery processes to ensure operational excellence, patient satisfaction, and compliance in a fast-paced environment. This role supervises healthcare professionals, manages patient scheduling and workflow, and collaborates with cross-functional teams to drive process improvement and uphold regulatory standards.

Job Description

  • Oversee day-to-day healthcare operations, including patient scheduling, resource allocation, and workflow optimization.
  • Supervise and mentor a team of healthcare professionals, ensuring performance standards and KPIs are met.
  • Analyze and manage healthcare data to improve patient outcomes, operational efficiency, and compliance.
  • Collaborate with clinical, administrative, and IT departments to support seamless operations.
  • Implement best practices in healthcare management and continuously identify areas for process improvement.
  • Ensure adherence to regulatory standards and company policies.
  • Support onboarding, training, and development of new staff.

Required Qualifications

  • Proficient in using healthcare software and managing healthcare-related data (e.g., EMRs like Epic, Cerner, NextGen).
  • Experience documenting operational workflows.
  • Excellent organizational, leadership, and problem-solving skills.
  • Analytical mindset with the ability to learn new technical systems quickly.
  • Strong sense of accountability and responsibility.
  • Comfortable and effective in rapidly changing environments.
  • Commitment to patient care and service excellence.
  • Clear and effective written and verbal communication skills in English for client support and team collaboration.

Screening Criteria

  • Bachelor's degree in healthcare, business administration, or a related field.
  • Minimum of three (3) years of experience in healthcare operations, administration, or related roles with US-based companies.
  • At least one (1) year of experience managing a team in a healthcare setting with US-based companies.
  • Proven ability to audit calls and present results to management, training teams, and other stakeholders.
  • Must have a stable employment history.

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