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Regional Training Specialist

1 week ago

Manila, National Capital Region, Philippines Trip Full time

About Us

Trip.com Group is a leading global travel service provider that integrates travel resources from industry partners and helps travellers pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

The company has over 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands.

We are seeking a skilled Regional Trainer to join our team. As a key member of our training team, you will be responsible for developing and implementing effective training programs for our APAC teams.

  1. Collaborate with various stakeholders to create comprehensive training plans, conduct sessions for new employees, and assess program effectiveness.
  2. Facilitate learning and development by designing training materials, organizing schedules, and evaluating the success of programs.
  3. Develop coaching skills to address issues that may arise during training and continuously monitor and assess the effectiveness of training programs.
  4. Stay informed on industry trends and best practices to incorporate innovative methods and content into training programs.
  5. Assist with ad hoc projects assigned by the service management or supervisors.