Training Specialist

4 weeks ago

Taguig, National Capital Region, Philippines SunLoan Lending Investors Corporation Full time

About the role
Join SunLoan Lending Investors Corporation' as a Training Specialist and play a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.

What you'll be doing

Training Program Development & Execution

  • Design, develop, and deliver engaging training programs for new hires and existing employees.
  • Create training materials, including manuals, e-learning modules, presentations, and assessments.
  • Conduct both in-person and virtual training sessions.
  • Implement training techniques that improve knowledge retention and application.

Collections Training

  • Develop specialized training programs for collections teams, focusing on effective debt recovery techniques, negotiation skills, and compliance with legal regulations.
  • Train collections staff on handling difficult conversations, objection handling, and customer-centric approaches to debt recovery.
  • Ensure collections agents are up to date on company policies, ethical collection practices, and regulatory requirements.

Onboarding & Compliance Training

  • Facilitate structured onboarding programs for new employees to ensure a smooth transition into the company.
  • Develop and implement compliance training programs related to financial regulations, fraud prevention, and responsible lending practices.
  • Keep training materials up to date with the latest industry regulations and company policies.

Performance & Skill Development

  • Identify skill gaps and collaborate with department heads to create targeted training programs.
  • Train employees in digital lending products, systems, customer service best practices, and fraud detection techniques.
  • Monitor and evaluate training effectiveness through feedback, assessments, and performance tracking.

Collaboration & Continuous Improvement

  • Work closely with HR, compliance, and operations teams to align training initiatives with business goals.
  • Stay updated with industry trends, regulatory changes, and learning technologies.
  • Recommend improvements to training methodologies based on employee feedback and performance metrics.

What we're looking for

  • Minimum 2 years of experience in a training or learning & development role, preferably within the financial services or lending industry
  • Excellent facilitation and presentation skills with the ability to engage and inspire diverse audiences
  • Strong analytical and problem-solving skills to identify training needs and design impactful solutions
  • Proficient in using training delivery tools and technologies such as LMS platforms, authoring tools and video conferencing
  • A passion for continuous learning and a commitment to staying up-to-date with industry trends and best practices
  • Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels

What we offer
At SunLoan Lending Investors Corporation', we are committed to creating an environment where our employees can thrive. In addition to a competitive salary, you will enjoy a comprehensive benefits package including health insurance, generous leave entitlements, and opportunities for professional development.

About us
SunLoan Lending Investors Corporation' is a leading provider of innovative lending solutions, serving a diverse range of individual and corporate clients. With a strong focus on customer service and responsible lending practices, we have established a reputation for excellence in the financial services industry. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Training Specialist and make a meaningful impact on the development of our workforce.

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