Product Analysis Specialist

5 days ago


Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

**About the Role:**

We are seeking a highly skilled Product Analysis Specialist to join our team at RCL Regional Operating Headquarters. As a key member of our IT team, you will be responsible for collaborating with stakeholders to gather and document business and technical requirements.

  • Gather and document detailed business and technical requirements from various stakeholders.
  • Analyse and translate business needs into clear and actionable user stories and functional specifications.
  • Assist in managing the product backlog, prioritizing tasks, and ensuring that the development team has a clear understanding of requirements.

Key Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • 2-3 years of experience in a product analyst, business analyst, or related role, preferably within a contact centre or IT environment.
  • Familiarity with contact centre technologies such as CRM systems, IVR, ACD, and related platforms.


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