Product Analysis Specialist
5 days ago
**About the Role:**
We are seeking a highly skilled Product Analysis Specialist to join our team at RCL Regional Operating Headquarters. As a key member of our IT team, you will be responsible for collaborating with stakeholders to gather and document business and technical requirements.
- Gather and document detailed business and technical requirements from various stakeholders.
- Analyse and translate business needs into clear and actionable user stories and functional specifications.
- Assist in managing the product backlog, prioritizing tasks, and ensuring that the development team has a clear understanding of requirements.
Key Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- 2-3 years of experience in a product analyst, business analyst, or related role, preferably within a contact centre or IT environment.
- Familiarity with contact centre technologies such as CRM systems, IVR, ACD, and related platforms.
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