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This is a full-time on-site role as an Account Manager. The successful candidate will oversee day-to-day operations, manage a team of employees, ensure customer satisfaction, analyze data and trends, and communicate effectively within the team and with stakeholders.
Key Responsibilities- Oversight of daily activities to ensure efficient operation of the team.
- Management of a team of employees to achieve set goals and objectives.
- Customer relationship management to ensure high levels of satisfaction.
- Data analysis and trend identification to inform business decisions.
- Effective communication among team members and stakeholders.
- A minimum of 2 years' experience in team leading roles in Business Process Outsourcing (BPO).
- Analytical skills and operational management experience.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and meet deadlines.
- A bachelor's degree in Business Administration or a related field.
- A highly-competitive compensation package.
- Opportunities for career growth and development.
- A fun and healthy working environment.
