Influencer Marketing Platform Customer Support Expert

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $18,000 - $24,000

Customer Success and Support Specialist

We are seeking a skilled professional to join our team in providing exceptional customer support and success. The ideal candidate will possess a deep understanding of our products and services, with the ability to deliver engaging training sessions and seamless onboarding programs.

Key Responsibilities
  • Demonstrate expertise in our software solutions to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of our platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.

The successful candidate will be a strong communicator, with excellent written and verbal skills. They will also possess a keen analytical mind, with the ability to simplify complex concepts and tailor communication to different audiences.

Requirements

  • Bachelor's degree or equivalent experience.
  • Familiarity with influencer marketing platforms is an advantage.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills, with the ability to collaborate effectively with internal teams.

Benefits

Competitive salary and benefits package.

Remote work options with hybrid flexibility and home office set-up stipend.

Coworking office subscription for collaborative spaces.

Comprehensive health, dental, and life insurance coverage.

Open vacation policy and flexible holiday schedule.

Paid parental leave.

What We Offer

A dynamic and supportive work environment, with opportunities for career growth and development.

Access to cutting-edge technology and tools, with ongoing training and support.

Collaborative and inclusive culture, with a focus on diversity and inclusivity.

About Us

Our company is committed to delivering exceptional customer support and success. We value our employees and strive to create a positive and productive work environment.

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