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Incident Management Coordinator

1 week ago

Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

This role is pivotal in ensuring seamless IT service delivery. As an Incident Management Analyst with the PJ Lhuillier Group of Companies, you will be responsible for proactively managing and mitigating IT disruptions that impact business operations.

Key Responsibilities:

  1. Spearhead incident management processes to minimize downtime and optimize business continuity
  2. Monitor and track incidents, ensuring timely documentation and effective closure
  3. Collaborate with technical teams to diagnose and resolve critical issues
  4. Foster strong relationships with stakeholders to ensure transparent communication during incidents
  5. Analyze incident trends to suggest improvements in incident and problem management processes

Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field
  • Proficiency in ITSM tools such as ServiceNow, Jira, or Remedy
  • Experience in similar roles with a proven track record of incident resolution and process improvement
  • Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment

We are committed to creating an inclusive workplace culture that celebrates diversity and promotes growth opportunities for our employees.