Incident and Problem Manager

Key Responsibilities: Oversight of Quality Management and Technical and Professional Services procedures governing client CAREs in the corporate HEAT system Participation with TaPS technical teams to ensure incident and problem management service levels are met Coordination of tasks with the Quality Management Team to ensure incident and problem recording,...

RequirementsTo be successful in this role, you must have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.You should also have minimum 3 years' experience in incident and problem management in an IT service management environment, strong knowledge and practical experience with ITIL frameworks...

About the JobAscendion is looking for an IT Service Excellence Manager to join our dynamic team. As the successful candidate, you will play a pivotal role in ensuring the efficient delivery of IT services to our valued clients.Key Responsibilities:Manage Sev 2 and Sev 3 incidents, ensuring seamless service delivery and adherence to SLAs.Lead and empower a...

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management system (PROBi).Participating...

Job Description:The Incident Response Controller plays a pivotal role in ensuring the effective management and administration of client CAREs within the corporate HEAT system. Key responsibilities include observing Quality Management and Technical and Professional Services procedures, participating with TaPS technical teams to meet incident and problem...

We are seeking an experienced Incident Response Manager to join our Cyber Team.Key Responsibilities:Manage and coordinate the response to security incidents.Lead the investigation and resolution of security incidents.Develop and implement incident response plans.Communicate with stakeholders and provide updates on incident status.Collaborate with other teams...

Job SummaryWe are seeking an experienced Critical Service Analyst to join our team. The successful candidate will possess excellent analytical and problem-solving skills, with a strong background in IT service management. This role involves investigating incidents, documenting troubleshooting steps, and collaborating with cross-functional teams to resolve...

Qualifications:At least 5 years minimum experience as Incident ManagerKnowledgeable in Change ManagementExperience in P1/ Crisis calls and Incident ManagementExperience in communicating to stakeholders/users via email notificationITIL - ITSM experienceCan work in Alabang (Hybrid Setup, 2 days WFH & 3 days onsite)Can work in Shifting schedulesNote: Only those...

Cybersecurity Incident Response Job DescriptionMetrobank is seeking a highly skilled Cybersecurity Incident Responder to join our team. As a key member of our CTMD team, you'll play a crucial role in identifying and responding to cybersecurity threats, ensuring the security and integrity of our systems and data.Key Responsibilities:Conducts in-depth...

About the Position:We are seeking a highly skilled and experienced Senior Cyber Security Incident Manager to join our Willis Towers Watson team. As a key member of our Cyber Defense strategy, you will support the response to security incidents and contribute to the improvement of incident management capabilities.As a Senior Cyber Security Incident Manager,...

JTI is seeking an IT Security Incident Manager to join our team in Manila. This is a leadership opportunity to work with a team of experts who are passionate about cybersecurity.The successful candidate will be responsible for managing and responding to security incidents, including low and medium-level incidents. They will assess, triage, categorize, and...

Willis Towers Watson is seeking an Incident Response Professional to join our team in the Security Operations Centre.About the RoleIn this role, you will be responsible for responding to and managing security incidents in a timely and efficient manner. You will work closely with our technical teams and other business areas to ensure that incidents are...

Company OverviewHCL Technologies Philippines Inc is a leading IT company that provides innovative solutions to clients worldwide. We are committed to delivering high-quality services that meet the needs of our customers.SalaryWe offer a highly competitive and flexible package salary that reflects your skills and experience.Job DescriptionAs an Incident...

We are seeking a skilled Incident Management Specialist to join our team at Capgemini Philippines Corp. The ideal candidate will have strong communication skills and experience managing network incidents.Main criteria/requirements:Must have active or previous certification related to Network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE).The candidate...

Job DescriptionAs an Incident Communication Manager, you will be responsible for leading self and ensuring that the day to day service level agreements are met. You will have direct ownership of the creation, distribution, and closure of all Customer Service communications associated with service incidents, maintenance and information (Alerts).

Key ResponsibilitiesAs a Service Management Associate Analyst at TTEC, your primary responsibilities will include:Managing the entire problem management lifecycle, from initial incident identification to resolution and closure.Analyzing complex data sets to identify trends, patterns, and areas for improvement.Developing and implementing process improvements...

Key ResponsibilitiesConduct comprehensive digital forensic investigations, ensuring accurate evidence collection, preservation, and analysis.Lead incident response efforts, including containment, eradication, and recovery of cyber threats.Develop and refine incident response playbooks to streamline processes and enhance efficiency.Threat Intelligence &...

Incident Response SpecialistAbout the RoleWe are seeking an experienced Incident Response Specialist to join our team at Cato Networks. As a key member of our Cybersecurity Operations Center, you will be responsible for identifying and responding to security incidents in real-time.About the Position:Monitor and analyze network traffic to identify potential...

About the Job:We are seeking an experienced Incident Response Cybersecurity Analyst to join our Willis Towers Watson team. As a key member of our Cyber Defense strategy, you will support the response to security incidents and contribute to the improvement of incident management capabilities.As a Cybersecurity Analyst, you will be responsible for...