Current jobs related to Technical Incident Coordinator - Manila, National Capital Region - Ascendion

  • Technical Incident Support

    6 days ago

    Manila, National Capital Region, Philippines DXC Technology (Philippines), Inc. Full time

    DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and...

  • Incident Manager

    1 day ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    The Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various teams to...

  • Incident Resolution Specialist

    1 day ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    About the Role:HCL Technologies Philippines Inc is seeking an experienced IT professional to fill the position of Major Incident Manager. The ideal candidate will have a strong background in incident management, excellent problem-solving skills, and the ability to work effectively under pressure.The Major Incident Manager will be responsible for managing and...

  • Major Incident Manager

    6 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job SummaryThe Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various...

  • Incident Response Controller

    1 week ago

    Manila, National Capital Region, Philippines FFDMS Philippines Corp. Full time

    The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management system (PROBi).Participating...

  • Cyber Security Incident Response

    2 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    The Cyber Security Incident Response Principal Analyst will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional...

  • Security Incident Manager

    6 days ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time

    NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application.Employment type: PermanentLocation: Makati City, Metro ManilaWork setup: Hybrid (open to 2x a week in the office)Work schedule: 3 PM to...

  • IT Incident

    6 days ago

    Manila, National Capital Region, Philippines AIA Digital+ Philippines Full time

    The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

  • Incident and Problem Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

  • Incident Manager

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

  • Network Incident Manager

    4 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    We are looking for a skilled and proactive Network Incident Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

  • IT Incident Management Lead

    6 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job SummaryThe Major Incident Manager is responsible for overseeing and coordinating the response to major incidents that significantly impact business operations. This role ensures timely resolution, minimal downtime, and effective communication with various teams.

  • Incident Management Specialist

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job SummaryThe Major Incident Manager role at HCL Technologies Philippines Inc is responsible for managing and coordinating the response to major incidents that significantly impact business operations. This includes ensuring timely resolution and communication with stakeholders.This position requires strong leadership skills, analytical thinking, and...

  • Enterprise Incident Manager

    6 days ago

    Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Serve as the vital link between our organization and our stakeholders by providing top-notch major incident support as an IT Administrator, Major Incident Support. With your strong analytical skills and attention to detail, you will ensure seamless recovery of complex incidents impacting our operations.Working closely with the Global Service Delivery team,...

  • Incident Manager

    6 days ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Job DescriptionThis role involves analysing data trends on incidents to identify problem candidates, recording relevant details, managing problem creation to closure, and coordinating proactive escalation of priority problems.The successful candidate will use standard problem analysis techniques to facilitate identification and validation of root causes,...

  • Incident Response Manager

    6 days ago

    Manila, National Capital Region, Philippines Aurecon Full time

    About the TeamOur IT Security team is passionate about protecting our organization's assets and data from cyber threats. We work collaboratively to develop and implement effective security strategies, and we are looking for a highly skilled Incident Response Manager to join our team.Key Responsibilities- Develop and maintain incident response plans and...

  • Incident Resolution Specialist

    6 days ago

    Manila, National Capital Region, Philippines AIA Digital+ Philippines Full time

    AIA Digital+ Philippines is looking for a highly skilled professional to join its team as an Incident Resolution Specialist. The successful candidate will be responsible for ensuring that incidents are resolved in a timely and efficient manner.The primary objectives of this role are to ensure the smooth and continuous operation of Incident and Problem...

  • IT Cybersecurity Incident Response Senior Officer

    1 week ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    The IT Cybersecurity Threat and Incident Management Senior Officer is responsible for assisting the IT Operations and Security Head and IT Security Director in the effective detection and management of Information Security incidents and ensuring the confidentiality, integrity, and availability of AXA Philippines' corporate information assets.Key...

  • IT Incident and Problem Manager

    6 days ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

  • Incident Responder

    2 days ago

    Manila, National Capital Region, Philippines TGI Full time

    Join to apply for the Incident Responder role at Trends Group Inc.I. PURPOSEParticipate and support activities that will help improve existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and retention of customers. Investigate, analyze, and respond to incidents or crises within the pertinent...

Technical Incident Coordinator

1 week ago

Manila, National Capital Region, Philippines Ascendion Full time

Position Description

We are looking for an experienced Crisis Manager to join our team. The successful candidate will have a strong background in ITIL-ITSM and be able to communicate complex technical information to non-technical stakeholders.

Key Responsibilities

  • Lead incident response and resolution efforts
  • Develop and maintain knowledge management systems to ensure efficient incident resolution
  • Communicate effectively with stakeholders/users via email notifications
  • Collaborate with cross-functional teams to identify root causes of incidents

Requirements

  1. At least 5 years experience in incident management
  2. Knowledgeable in Change Management
  3. Experience in handling P1/Crisis calls and Incident Management
  4. Strong communication skills
  5. ITIL-ITSM certification
  6. Flexibility to work in a hybrid setup (2 days WFH & 3 days onsite)
  7. Adaptability to shifting schedules