Senior Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱70,000 - ₱80,000
Job Summary

We are seeking a dedicated and detail-oriented support specialist to provide exceptional assistance to our clients. As a high-level support expert, you will be the first point of contact for our customers, providing personalized solutions and ensuring their experience is seamless.

About the Role
  • You will manage and respond to customer inquiries via email and chat, providing empathetic and thoughtful support.
  • Understand customer needs and preferences, offering tailored recommendations and guidance to enhance their experience with our products/services.
  • Act as a trusted advisor, sharing best practices and industry insights to drive customer satisfaction.
Responsibilities
  1. Craft compelling and concise responses to customer inquiries, addressing their concerns and resolving issues in a timely manner.
  2. Develop and maintain strong relationships with customers, fostering trust and loyalty through responsive and personalized communication.
  3. Stay up-to-date on product/service developments, utilizing this knowledge to provide informed and accurate guidance to customers.
Requirements
  • Demonstrated ability to work collaboratively with cross-functional teams, prioritizing tasks and managing multiple projects simultaneously.
  • Strong verbal and written interpersonal and communication skills, with excellent problem-solving abilities and critical thinking.
  • Polite, empathetic, patient, trustworthy, and passionate about delivering exceptional customer care.
Bonus Points

If you have experience working in a similar role or possess relevant certifications, please highlight this in your application.

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